Still have questions? Send us your question by filling out the form below, we will be happy to assist you.
How long should I use my Gemgun?
Depending on your required result, we recommend using your Gemgun for a minimum of 30 seconds to a maximum of 3 minutes per muscle group.
How does Gemgun work to massage and relax my body?
Just like a massage therapist, Gemgun provides deep tissue massages to relax muscles, increase blood circulation and provide relief from any soreness or pain. It also offers mental health benefits such as lowered stress levels, relaxation and a sense of wellbeing.
Is it safe to use Gemgun during pregnancy?
When used on a safe and low setting, Gemgun massager can provide relief to common aches associated with pregnancy such as sore calves and feet. However, we strongly urge you to consult your doctor before using it.
Does Gemgun come with a warranty?
Yes, all Gemgun devices are supplied with a two-year warranty as standard so in the event of product failure or malfunction, simply return it to us and we will replace it for you. We advise you use a tracked and signed for courier service to ensure safe delivery.
Can I make changes to my order?
If you need to change your address on file, it is possible if your order has not been processed. Reach out to orders@gempages.help right away. If you would like to remove an item for your order reach out to us at orders@gempages.help.
What is the time limit for returns?
For a full refund, items must be postmarked within 90 days of delivery free of dents, scratches, damage, and with the original packaging. Any items returned outside of the return policy will be for store credit only.
How do I return a gift?
Reach out to orders@gempages.help and let us know the gift-giver’s first and last name. Please include the order number if you have it. The gift can be returned for store credit.